When women come to such Swadhar Greheither on their own or are referred by others, the first step will be to know their social background, the cause of their distress and the problem of adjustment. A specialized interview and case file would be developed by the counselor (until a standard protocol is developed by MWCD and circulated), to assist her overcome her initial trauma as well as to identify the suitability of services available at Swadhar Grehas per needs of the victim.

The first series of interviews by the counselor/ superintendent and the primary stage of diagnosis of the problem are the most vital in deciding the rehabilitation programs for the women. If on diagnosis, it is found that facilities provided at the Swadhar Grehare suited to meet the needs of the victim, the applicant may be admitted and provided services for rehabilitation. If it is found that the services offered at the Swadhar Grehwould not meet the problem of the applicant, she should be referred to other suitable institutions in the community, e.g., women victims of trafficking should avail the benefits under UJJAWALA Scheme.

On arrival, she should be registered in the admission register with details such as name, address, age, details of children (if any), description of the problem and source of reference.

Each case should have a separate file with complete case record, addresses of relatives, referral letters and other letters/record pertaining to the court case, police etc. A record of assistance provided should also be maintained like meetings held in connection of the case with various authorities, medical checkups conducted etc. These case files should be updated and open for inspection to any officer of the Government at any time.

The case file should also contain a plan of action for the rehabilitation of each resident and her children (if accompanied) and the steps taken for their rehabilitation.

The information of each and every victim admitted in the Swadhar Greh should be sent to the nearest police station within 24 hours and an acknowledgement/copy of FIR be kept on record. Similar information about discharge of any resident should be given to the same police station at least 24 hours before such discharge.

A separate case register is to be maintained for the children of beneficiaries, which will reflect the services provided to them including the expenditure incurred on the activities.

If the women brings any valuables with her (gold, silver, jewellery etc) the details should be entered in a register meant for the purpose and counter signed by the Resident Superintendent and the resident. The valuables should be kept in safe custody and handed over to her when she leaves the institution.

Every woman would be provided with a Photo ID Card, if she does not have Aadhaar card and action for obtaining Aadhaar Card should be obtained immediately.

A medical check- up of every woman would be undertaken within 3 days of her admission. The arrangement of medical check-up should made by the organization in the nearest government run hospital/dispensary. Cases requiring urgent medical attention should be referred to nearest government run hospitals immediately.

In case the resident is known to have contracted HIV/AIDS or is HIV+, she should be referred to the VCTC centre of the nearest government run hospital for counseling and advice.

Adequate medical facilities including medical kit should be maintained at each Swadhar Greh. The medical kit should include basic items like OTC medicines, burn creams, tape, bandages, strips for wound closure and management, scissors etc.

There should be facilities for recreation and group activities. Facilities for indoor and outdoor games should be provided. They should be taken out for cultural shows, outings, movies, picnics and exhibitions etc. at least once a month. The Swadhar Grehshould also celebrate different religious festivals, Republic Day, Independence Day and the birthdays of the children with active involvement of residents. Each Swadhar Greh should have a provision of television for residents.

The implementing agency would be responsible for the provision of vocational training of the residents through Skill Development Initiative (SDI) scheme of Ministry of Labour and Employment or Ministry of Skill Development. The amount of fees as per the actual expenditure incurred in the training course is reimbursable under the scheme.
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